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Second:

Care for Caregivers

Second:

Care for Caregivers

A caregiver-first platform designed to strengthen caregiver confidence through adaptive guidance, education, and community.

My Role

UX Research
Product Strategy
Co-Design Facilitation

Affiliation

Microsoft

In Collaboration With

Alzheimer’s Foundation of America
Alzheimer’s Association
NYU Steinhardt

Timeline

3 months

Research Methods

Expert Interviews, Caregiver Interviews

Co-Ideation Workshops, Field Observation

Expert Interviews, Caregiver Interviews

Co-Ideation Workshops, Field Observation

Industry

Healthcare

Project Type

Healthcare Design, Service Design
Digital Product Design

Team

4 Designers

Overview

A supportive space that lightens caregiver burden through guidance, learning, and a community that understands.

Background

Dementia affects over 55 million people globally, placing intense emotional and logistical pressure on those providing daily care. Caregivers often navigate fragmented systems, limited support, and constant uncertainty.

Research Goal

Our goal was to understand caregivers’ emotional load, daily decision-making challenges, and unmet needs to design a system that meaningfully supports their journey rather than the patient alone.

Outcome

We developed a caregiver-first platform offering adaptive guidance, bite-sized learning, and community support, shaped entirely by qualitative research across experts, organizations, and care partners.

Research Process

Exploring the ecosystem

of dementia care

Exploring the ecosystem

of dementia care

Our research process integrated literature review, netnography, field observations, and interviews with caregivers, experts, and organizations to build a grounded understanding of dementia care. We investigated how emotional strain, fragmented information, and inconsistent support systems shape the everyday realities of caregivers.

Design Implication

How might we

ease caregiver burden

by unifying guidance and support?

How might we

ease caregiver burden

by unifying guidance and support?

Co-Ideation Process

Brought Caregivers and Experts into the Room

We hosted four co-ideation workshops with caregivers, students, and dementia experts to understand lived challenges and gather early design directions rooted in real caregiving experiences.

Translated Needs into Concept Directions

Participants mapped pains, ideal routines, and emotional triggers, helping us shape three opportunity areas: personalized care, accessible education, and emotional ease, each forming the foundation for concept development.

Iterated Through Prototypes and Feedback

Two prototype-testing workshops refined clarity, tone, and task flows. Caregiver feedback emphasized the need for simplicity and adaptability, guiding refinements across content, interaction patterns, and overall platform behavior.

Next Steps

Partner with Dementia Care Experts

Collaborate with Hospitals and Clinics

Run Extended Caregiver Pilots

Refine Adaptive Guidance Models

Test Long-Term Engagement Patterns

Expand to Other Care Contexts

Partner with Dementia Care Experts

Collaborate with Hospitals and Clinics

Run Extended Caregiver Pilots

Refine Adaptive Guidance Models

Test Long-Term Engagement Patterns

Expand to Other Care Contexts

"At Second, care partners come first"

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Let's Connect

shriyaagarwaldesign@gmail.com

I collect playing cards. I’m at 54 decks and counting…